[Mainteinence] Forum to be affected on 07 Sept 09 (PDT 1-2am) Asia(GMT+8): 4pm

Our Datacenter Engineers have identified a potentially service impacting bug in the IOS code currently
running on these routers. Due to continued debug messages and traceback errors appearing on
BCR01.SEA01, Engineers have scheduled a reboot of FCR01.SEA01 and BCR01.SEA01 to upgrade to the
latest IOS code. Due to the severity of this bug, the timeframe between this notice and the
maintenance window has been shortened.

During this maintenance, customers will notice a complete loss of connectivity to their servers on
both the frontend and the backend. It is recommended to fully disconnect iSCSI and NAS drives
during this maintenance window. While the upgrade duration is scheduled for 1 hour, we only expect
between 15-20 minutes of downtime as the routers reload and fully boot.


If you have any problems after this time frame with regard to connectivity, or if you have any questions regarding the
maintenance at any point, please let us know.

We appreciate your patience during this work and welcome any feedback.

Thank you.